At sightadvisorpro, we aim to ensure a transparent and straightforward booking process for all our clients. Because sightadvisorpro operates strictly on a custom service deposit model to reserve visual assessment and eyewear consultation sessions, all transactions are subject to the terms outlined below.
1. Nature of Service Deposits
All payments made on www.sightadvisorpro.com represent initial service deposits or consultation reservation fees.
Deposits secure dedicated administrative review time, pre-consultation analysis, and reserved scheduling slots for our advisory team.
sightadvisorpro offers service-based consultations only and does not process orders for physical merchandise, inventory, or physical optical goods.
2. Refund Eligibility Criteria
A. Non-Refundable Situations
Completed Services: Once a consultation session has been conducted or the personalized advisory service has been rendered, the deposit and associated service fees become non-refundable.
Late Cancellations & No-Shows: Deposits are non-refundable if a client fails to attend a scheduled consultation session without providing prior notice, or cancels less than 24 hours before the agreed session time.
Inaccurate Intake Information: Deposits will not be refunded if service fulfillment is delayed or disrupted due to inaccurate or incomplete information supplied in the intake form.
B. Eligible Refund Situations
A full refund of the initial service deposit will be issued in the following instances:
Merchant Cancellation: In the rare event that sightadvisorpro is unable to accommodate or fulfill your consultation reservation due to internal operational constraints, your deposit will be refunded in full.
Timely Advance Cancellation: If you submit a formal cancellation request via email at least 48 hours prior to your scheduled consultation time, and before pre-consultation intake review has commenced, you may be eligible for a full deposit refund.
3. Rescheduling & Booking Modifications
Clients wishing to adjust their appointment time may request to reschedule their consultation up to 24 hours prior to the reserved slot at no additional charge by contacting our team via email.
4. Refund Request Process
To initiate a refund request under eligible circumstances:
1. Send an email to guide@sightadvisorpro.com with the subject line “Refund Request – [Your Reservation Reference]”.
2. Include your full name, registered email address, and the specific reason for requesting a refund.
3. Our administrative team will review your request against our service records within 2 business days.
5. Processing & Settlement
Approved deposit refunds will be credited back to the original payment method used during the initial reservation transaction. Refund processing times typically range between 5 and 10 business days, depending on your card issuer or banking institution.
6. Contact Information
For any questions regarding our Refund & Deposit Policy or to inquire about your current service reservation, please contact us at:
Email: guide@sightadvisorpro.com