Welcome to the sightadvisorpro FAQ page. Below are answers to common questions regarding our custom vision assessment, eyewear consultation service bookings, deposit procedures, and intake form processes.
1. General Service Questions
What is sightadvisorpro?
sightadvisorpro is an online platform providing custom vision assessment and eyewear consultation service bookings. We assist clients through personalized optical recommendations, advisory guidance, and interactive consultation sessions.
Are physical products or eyewear sold on this website?
No. sightadvisorpro operates strictly as a custom service reservation platform. We do not sell, stock, or ship physical frames, optical lenses, or physical goods. All transactions on our site represent service consultation bookings.
2. Service Deposit & Intake Form
What does the deposit fee cover?
The fee displayed on sightadvisorpro represents a initial service deposit or consultation reservation fee. This payment covers initial administrative setup, pre-consultation analysis, and secures your reserved session time with our advisory team.
How do I complete my service booking?
After submitting your service deposit on www.sightadvisorpro.com, you will receive an email confirmation with a link to our customized intake form. Completing this form with your visual preferences and requirements allows us to prepare your consultation framework effectively.
Can I fill out the intake form before paying the deposit?
To ensure dedicated consultation scheduling and efficient processing, intake form reviews are initiated once a service deposit reservation has been submitted.
3. Consultations & Scheduling
How are consultation sessions conducted?
Consultations are conducted interactively through remote advisory sessions or structured digital communications, based on the parameters agreed upon during the intake review stage.
How far in advance do I need to book?
We recommend submitting your deposit reservation and intake form as early as possible to secure your preferred consultation slot. Appointment confirmation times are typically finalized via email within 1 to 2 business days after intake submission.
4. Cancellations, Rescheduling & Refunds
Can I reschedule my consultation appointment?
Yes. Clients may request to reschedule their consultation session at no extra charge by emailing us at least 24 hours prior to the scheduled session time.
How do deposit refunds work?
Deposit refunds are handled strictly in accordance with our Refund Policy. If a cancellation request is received in writing at least 48 hours prior to your scheduled session and before pre-consultation review has begun, your deposit may be eligible for a refund. Completed consultation services and late cancellations are non-refundable.
5. Security & Data Protection
Is my payment information secure?
Yes. All deposit payments are processed using encrypted SSL/TLS technology through PCI-DSS compliant payment gateways. sightadvisorpro does not store or process full card details on our servers.
How is my personal and visual information handled?
Information submitted through our intake form is processed in strict accordance with relevant European (GDPR) and Australian data protection laws. We use your data solely to deliver your requested advisory services.
6. Contact Information
How can I contact customer support?
If you have additional questions regarding your service reservation or intake form submission, please reach out to our team at:
* Email: guide@sightadvisorpro.com